General and Application

The following terms and conditions shall apply for all contracts between  the customer and the Mette-Ravn Jewlery about the delivery of goods, which are ordered in  Mette Ravn Jewelry online shop under the web-site www.mette-ravn.dk

Contact

Mette Ravn Innovative Contemporary Jewelry
Kongebrogade 68
6000 Kolding
Denmark
CVR: DK 31194814
Established: 2007
Owner: Mette Ravn Jensen
Phone: +45 21826655
Email: mette@mette-ravn.dk

Opening hours workshop:
monday-friday 06.30 to 16.00
Opening hours shop:
mon-wen-fri-satday 14.00-18.00
 

Accuracy Of Content

We take every care to ensure that the descriptions and specifications of our products are correct at the time of publication. However, while we make every effort to ensure that the colour reproduction of the products is as close a representation of the original as possible, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on the website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from use of any of the information contained in any of the materials on this website.

This website is owned and operated by
Mette Ravn Innovative Contemporary Jewelry
Kongebrogade 68
6000  Kolding
Denmark
VAT Registration DK 31194814

By placing an order with Mette Ravn Innovative Contemporary Jewelry online shop you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these you should contact our customer service via email at mette@mette-ravn.dk before placing your order with us.

Availability Of Items

All iterms are subject to availability. If your choice is not available you will be contacted by email approx. within 48 hours. We will be pleased to suggest an alternative design.

Payment Methodes

Mette Ravn Jewelry online shop is pleased to accept Dankort/Visa, EuroCard/MasterCard, American Express cards

Delivery

We will endeavour to dispatch orders within two working days, stock permitting and once payment has been approved and the delivery/billing address has been verified.

Cancellation and Returns

Under the distance selling regulations you have the legal right to cancel your order, or to return new unworn or unsed goods within 14 days of receipt of the goods.

If you want to cancel your order and returns the goods to us within the 14-days-period. Any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, providing we are receipt of the returned goods. Please note that we do NOT refund the cost of postage, shipping or insurance. Returned goods must be insured. Subject to stock availability, we will exchange items that are returned to us within 14 days of being received by you.

Goods should be returned in their original packaging where relevant. They are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to such a degree as to decrease the value of the product, the customer loses the right to exercise a return.

Articles can only be returned in case they are still welded and packed in their original hygiene slip or packages. Our return policy does not affect your statutory rights. 

The 14-days-period shall begin to run after the goods have been received by the customer. In order to comply with the 14-days-period, it shall be sufficient for the products in question to have been dispatched as new and unused within this period.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Where possible items may be repaired on request but only where such items deemed faulty and repairable. We will replace a faulty item if a replacement is in stock and available.

In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note that refunds onto credit cards take up to 30 days and are subject to your bank´s refund regulations.

Mette Ravn Jewelry will only cover shipping costs incurred in returning the products if the return is a result of our error.

If you wish to return items purchased please return by special delivery within 14 days. In order to process the refund we will need the paper work the goods arrived with.

Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community. (EC).

If the package is not picked up by the customer and any kind of fee is added, the customer is responsible for the extra costs and will be charged all costs and expenses associated with the return-shipment. This includes freight charges, any extrapayments, duties, taxes, levies, fees for any prepayments, return charges, any additional fees etc.

If the products are used in any other way than descriped above, we consider the products as used. Which means, that you loses your right to exercise a full return. The customer will be liable for the depreciation of the value of the products and thereby the market value of the products.
By return of used products any other way than described, the customer will only get SOME or NON refund at all, depending on the estimated market value of the product.

The return of products has to be addressed to:
Mette Ravn Jewelry
Kongebrogde 68
6000  Kolding
Denmark

We only refund to the credit card that was used to place the order - this is to prevent fraud!
 
We offer one free exchange if you have bought something and want another size or product/style the customer pays for the return shipping to our office and Mette Ravn Jewelry pay for the shipping back to the customer again. If you exchange more than once, you have to pay for the shipping yourself. 

Duties

Please note Mette-Ravn Jewelry has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.

Shipping and delivery

DK Delivery
DK orders are shipped  GLS or Post Danmark. A signature will be required upon delivery.
Shipping to the DK is Kr. 50,-

USA, Europe and worldwide delivery
Orders outside Denmark are shipped with UPS or FedEx. A signature will be required upon delivery. Your order will arrive within approximately 10 days.

Shipping to Scandinavia and EU is EUR 20,-
Shipping to North- and South America is  EUR 47,-
Shipping to the rest of the world is EUR 35,-
 

Information provided by Customers

You warrant that all information supplied by you in using this website is true and accurate and that you have the legal authority to purchase goods or services using this website.
By accepting these terms and conditions, you authorise us to use, store or otherwise process any personal information which relates to and identifies you to the extent reasonably necessary to provide the services which are available through our website.

Jurisdiction

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance withDanish Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Danmark.

Warranty and Liability

Mette Ravn Innovative Contemporary Jewelry will give a two-year guarantee on all products.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Mette Ravn Innovative Contemporary Jewelry. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Mette Ravn Innovative Comtemporary Jewelry. You may not modify, distribute or re-post anything on this website for any purpose. The customer must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired.
All Mette Ravn Innovative Contemporary Jewelry is designed by Mette Ravn and remains their intellectual property. Any infringement of copyright will be dealt with under due process of law. 

The Shopping Cart, How to order

The customer places the order by carrying out the following steps:
1) Select the product/products and click “Purchase”
2) Select “View Cart” to see detailed information of the products to be purchased. To proceed with the purchase click on “Checkout”
3) Enter all personal information
4) Choose relevant credit card as your payment method and enter all credit card details.
5) Choose preferred options for shipping and delivery
6) Accept our Terms and Conditions
7) Check all information given by you is correct and confirm the order

After placing an order, Mette Ravn Innovative Contemporary Jewelry will send an email to the customer, which confirms receipt of the order and contains the details of the order. (this email does not constitute the acceptance of the offer.)

Mette Ravn Innovative Contemporary Jewelry accepts the offer either by shipping the products to the address provided by the customer or by confirming the shipping by an email.

The contract has not been concluded before Mette Ravn Innovative Contemporary Jewelry has accepted the offer; stock permitting and payment has been approved and the delivery/biling address has been verified.

Prices and payment

All prices on the Mette Ravn Innovative Contemporary Jewelry online-shop are given in either EURO and inclusive 25% Danish VAT, or in DKK and inclusive 25% Danish VAT. Shipping costs are not included. The customer must choose currency.

If your order is being shipped to a destination outside the European Union (EU) then VAT will be deducted at the checkout stage and this will be shown on your invoice. if your order is being dispatched to a country which is a member state of the EU then the total price will include VAT at the current rate.

Please note that Mette Ravn Innovative Contemporary Jewelry online-shop has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.

Shipping prices are given in the section “Shipping my Order”.You must pay by debit or credit card at the time of the order. The price of any product is the price in force at the date and time of your order. We reserve the right to change prices due to market forces. We will inform you if a product´s correct price is higher than stated in your order and you may cancel the order. 

Please note that returned goods must be insured and we do NOT refund the cost of postage, shipping or insurance. If the package is not picked up by the customer and any kind of fee is added, the customer is responsable for the extra costs and will be charged all costs and expenses associated with the return shipment. This includes freight charges, any extra payments, duties, taxes, levies, fees for any prepayments, returncharges, any additional fees, etc. SO PLEASE REMEMBER TO PICK UP YOUR PARCEL!

Website security and Data Protection

Mette Ravn Innovative Contemporary Jewelry is entitled to collect, process and use our customers´ data in accordance with applicable Dataprotection Law.
Mette Ravn Innovative Contemporary Jewelry will only use the customer´s data for purpose which the data are provided for and for correspondance with the customer.
If necessary for the processing of payment, Mette Ravn Innovative Contemporary Jewelry will transfer the customer´s payment data to the credit insttute which is instructed with the payment.

We take all reasonable care to make our website as secure as possible. We will take all reasonable care to keep the details of your order and payment secure and in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any date you provide when accessing or ordering from the Site.

About Mette-Ravn Jewelry

Heritage and design
Mette Ravn Innovative Contemporary Jewelry is crafted to the higest standard. The majority of jewelry is made from the finest China Clay and ceramic glazes, often combined with Fine Silver.
All Mette Ravn Innovative Contemporary Jewelry is designed and hand made by Mette Ravn in Denmark, in her workshop in Kolding and hallmarked by FORCE Technology Denmark to authenticate the purity of the precious metals. Hand crafted with love and effection for the balance between the refined and the manmade raw process, so that each jewellery has it´s own personal and unique expression, for you to enjoy.

Service
At Mette Ravn Innovative Contemporary Jewelry we offer a premier level of service. By appointment you are welcome to visit the workshhop in Kolding for personal assistance, or to contact us by telephone, online or via email. At Mette Ravn Innovative Contemporary Jewelry we take pride to ensure that your choice, whether a special gift, a one off piece or a glamourous ring will reflect your unique personality and mark any occasion. 

Care instructions
All jewelry should be treated with care. To maintain the beauty of our jewelry we advise you to remove it when bathing, exercising or sleeping - and when working hard, like houseworking or gardening. jewelry is not indestructible. Store in acid free tissue paper and clean precious metals with an impregnated jewellery cloth. Beads should never be immersed in jewellery cleaner. Ceramic pieces (with no precious metal) can be washed with plain soap and water. Wear with pleasure!

Repairs
In the unlikely event that your jewelry needs reparring, repairs are charged at costs only.

Diamonds - Ceramic Glazes
All China clay and Ceramic Glazed Jewelry like the Extraordinary Ring and and the Clay Rocks Ring are made from fragile organic materials and should be treated like diamond jewelry! Avoid wearring when working hard with your hands - like housework, gardening or like driving a car. Avoid dropping on the floor! Avoid knocks! These fragile pieces should be worn with the same attension as a special diamond jewelry requiers ! - Have a jewelry Day!

Sizing and Special Request
All sizes quoted are DK/UK/USA sizes, please see “Size Cart”.One Off pieces only excists in the size shown and cannot be altered to another size. Special orders requires 12 weeks to complete and are non-exchangeable and non-refundable.

If you require a chain length that is not specified please call us.